After-sales Self Service

Get the Most Out of Mekari Talenta

Our service doesn’t stop after your purchase. From initial implementation to everyday support, the Mekari Talenta team is with you at every stage of your company’s HR journey.

4.8 rating Gartner, G2 and Capterra reviews
Mekari Talenta

Trusted by 55.000+ businesses in South East Asia

amidis
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mitsubishi
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pfi
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bni
j99
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orient
Case study
midplaza
ciputra
hakuhodo
shopee
shisedo
ismaya
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93.5%
Customer satisfaction score (CSAT)
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< 5 minutes
Average first response time
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4.000+
Active HR community members
AFTER-SALES SERVICE

What Happens After You Choose Mekari Talenta?

A confident start, followed by consistent support at every stage, not just until your system is up and running.

1
IMPLEMENTATION
Guided Implementation

We configure your system to meet your business needs, from initial setup to parallel payroll runs, guiding you at every step to ensure a smooth transition.

2
TRAINING
1-on-1 Training

Get private, interactive training to understand the system and its setup, so your admin can manage Mekari Talenta independently.

3
SUPPORT
Ongoing Support

Get help through live chat, on-call support, and user guides. Our team is ready to help whenever you need us.

4
SUCCESS & GROWTH
Keep Growing With Us

Get the most out of Mekari Talenta through mass training or regular usage reviews, and join our HR community to share insights with fellow practitioners.

Need strategic input for your HR needs?
SUPPORT & SLA

Always There When You Need Us

Our support team is ready to help through multiple channels, so you’ll never have to wonder where to turn.

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Live Chat

Get support through the Mekari Talenta app, WhatsApp, or email.

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On-Call Support

Phone support for needs that call for a more detailed explanation.

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1-on-1 Offline Support 

A chance to consult face-to-face with our team, available exclusively during HR community events.

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User Guide

Access comprehensive documentation, including user guides and videos, whenever you need it

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93.5%
Customer satisfaction score (CSAT)
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< 5 minutes
Average first response time
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24/7
In-app support available anytime
MASS TRAINING

Got a New Team, or Want to Get More Out of Mekari Talenta?

Join our free mass training sessions, held online and offline, scheduled every month across a range of modules.

Payroll & Finance

Learn how to calculate payroll and manage HR finances using Mekari Talenta.

Online & Offline Training
Recruitment

Optimize your candidate recruitment process using Mekari Talenta’s recruitment features.

Online Training
Performance Review

Learn how to set, manage, and evaluate employee KPIs effectively.

Online Training
Talent Management

Develop strategies to manage and grow talent within your company.

Online Training
See the Full Schedule & Register for Training
All mass training schedules are available on the Mekari Talenta community page.

HR Community

You’re not alone in running HR. Join thousands of HR practitioners from companies across Indonesia.

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Expand Your HR Network

Build connections with HR practitioners from companies across Indonesia.

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Peer-to-Peer HR Consultation

Join a group chat with thousands of HR professionals to talk through everyday HR challenges together.

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Stay Updated on Regulations & HR Knowledge

Attend webinars and offline events to stay current on the latest government regulations and HR practices.

HR 101 Community Event
Join the Mekari Talenta HR Community
4.000+
Members
100+
Cities
Exclusive
Members Only

What Our Customers Say

A glimpse into the experiences of HR teams who’ve felt Mekari Talenta’s support at every stage of their journey.

'm glad to be part of the Mekari Community. It's helped me expand my network with other HR professionals, and it's been a huge help in discussing the HR challenges we face today.
Ismi
Compensation Benefits Analyst Supervisor PT. Agrinesia Raya

Let's Talk About Your After-Sales Needs

Every company has different needs. Talk to us directly to find the right support for your HR team.

WhatsApp Contact Sales