Manage and resolve inquiries 70% faster with HR Helpdesk
Streamline inquiry workflow and automate responses for common questions regarding HR processes with HR Helpdesk.
What stops the HR team from providing the best HR service?
Employee inquiries tend to go to HR personnels’ personal WhatsApp number
HR is unable to manage large volumes of chat
No standardized system to handle employee requests
Spend less time to answer employee inquiries
Ensure employee inquiries get resolved quickly and accurately without adding stress to HR.
Resolve inquiries faster with a centralized dashboard
- One contact for reaching out to HR
Give employees the easiest and most accessible path to getting their HR-related inquiries answered.
- Easy access to all your chat platforms
Access WhatsApp, Facebook Messenger, Instagram, Telegram, LINE, Email, and Live Chat within one dashboard
- Distribute inquiries to the team
Employees inquiries will be routed to a multi-channel chat panel that can be accessed by multiple admins.
Centralize employee inquiry management
Reduce workload for answering general inquiries
- Automated chatbot for faster response times
Build FAQ chatbots to automatically answer general inquiries such as those regarding HR-related policies.
- Assign conversations easily to your team
Set customized agent routing systems to assign chat automatically according to your preferences.
- Standardized system to manage employee expectations
Implement a standardized system which includes setting working hours to manage employee expectations.
Start resolving employee inquiries automatically
No missed inquiries for the best experience
- Monitor the inquiry solving process
Track and monitor every progress of resolving inquiries that came from the ticketing system.
- Access comprehensive conversation analysis
Assess performance by criteria such as response speed, number of completed conversations, and many others.
- Standardized management of inquiries
Implement a standardized system of handling employee requests to build a more satisfied workforce
Build powerful analytics to increase productivity
One-stop HR solution for your business
Take your HR operations to the next level with the help of integrated solutions by Mekari Talenta
