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HR Helpdesk

Manage and resolve inquiries 70% faster with HR Helpdesk

Streamline inquiry workflow and automate responses for common questions regarding HR processes with HR Helpdesk.

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HR Helpdesk

What stops the HR team from providing the best HR service?

Employee inquiries tend to go to HR personnels’ personal WhatsApp number

Employee inquiries tend to go to HR personnels’ personal WhatsApp number

HR is unable to manage large volumes of chat

HR is unable to manage large volumes of chat

No standardized system to handle employee requests

No standardized system to handle employee requests

Spend less time to answer employee inquiries

Ensure employee inquiries get resolved quickly and accurately without adding stress to HR.

Resolve inquiries faster with a centralized dashboard

  • One contact for reaching out to HR

    Give employees the easiest and most accessible path to getting their HR-related inquiries answered.

  • Easy access to all your chat platforms

    Access WhatsApp, Facebook Messenger, Instagram, Telegram, LINE, Email, and Live Chat within one dashboard

  • Distribute inquiries to the team

    Employees inquiries will be routed to a multi-channel chat panel that can be accessed by multiple admins.

Centralize employee inquiry management

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Reduce workload for answering general inquiries

  • Automated chatbot for faster response times

    Build FAQ chatbots to automatically answer general inquiries such as those regarding HR-related policies.

  • Assign conversations easily to your team

    Set customized agent routing systems to assign chat automatically according to your preferences.

  • Standardized system to manage employee expectations

    Implement a standardized system which includes setting working hours to manage employee expectations.

Start resolving employee inquiries automatically

WhatsApp Sales

No missed inquiries for the best experience

  • Monitor the inquiry solving process

    Track and monitor every progress of resolving inquiries that came from the ticketing system.

  • Access comprehensive conversation analysis

    Assess performance by criteria such as response speed, number of completed conversations, and many others.

  • Standardized management of inquiries

    Implement a standardized system of handling employee requests to build a more satisfied workforce

Build powerful analytics to increase productivity

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One-stop HR solution for your business

Take your HR operations to the next level with the help of integrated solutions by Mekari Talenta

Free consultation
Beranda / HR Helpdesk
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