Ensure employee inquiries get resolved quickly and accurately without adding stress to HR.
Give employees the easiest and most accessible path to getting their HR-related inquiries answered.
Access WhatsApp, Facebook Messenger, Instagram, Telegram, LINE, Email, and Live Chat within one dashboard
Employees inquiries will be routed to a multi-channel chat panel that can be accessed by multiple admins.
Build FAQ chatbots to automatically answer general inquiries such as those regarding HR-related policies.
Set customized agent routing systems to assign chat automatically according to your preferences.
Implement a standardized system which includes setting working hours to manage employee expectations.
Track and monitor every progress of resolving inquiries that came from the ticketing system.
Assess performance by criteria such as response speed, number of completed conversations, and many others.
Implement a standardized system of handling employee requests to build a more satisfied workforce
Take your HR operations to the next level with the help of integrated solutions by Mekari Talenta