Digital transformation in human resource management (HR) is becoming increasingly important for companies in Indonesia, particularly organizations with thousands of employees.
One solution that is being widely considered is Cloud HCM (Human Capital Management) software. However, with the growing number of vendors available, companies need to consider various aspects before determining the right solution.
One reference that can support this evaluation process is user experience. Through the 2025 Gartner Voice of the Customer for Cloud HCM Suites for 1,000+ Employee Enterprises, companies can gain insights into users’ perspectives on various HCM solutions used by organizations with 1,000 or more employees.
The report analyzes peer-to-peer reviews submitted by users through Gartner Peer Insights and presents them across two dimensions: Overall Experience and User Interest & Adoption.
In the 2025 report, Mekari Talenta was once again recognized as a Strong Performer. Previously, Mekari Talenta was also included in the Voice of the Customer report for the Cloud HCM Suites for 1,000+ Employee Enterprises category in 2024.
This recognition for two consecutive years provides an additional reference for Indonesian companies evaluating HCM solutions, particularly organizations with large employee populations.
So, what does this recognition mean, and how can companies view it in the context of HCM needs in Indonesia?
Gartner Voice of the Customer Provides a User Perspective on HCM
Before looking at Mekari’s position, it is important to understand how Gartner Voice of the Customer works.
When selecting HCM software, companies should not only consider information about the features offered by vendors. The experiences of companies that have already used a solution can also provide an additional perspective during the evaluation process.
This is one of the focuses of Gartner Voice of the Customer.
The Gartner Voice of the Customer for Cloud HCM Suites for 1,000+ Employee Enterprises report uses peer-to-peer reviews from users available through Gartner Peer Insights.
The information is then mapped into a quadrant based on two main dimensions:
- Overall Experience, which reflects users’ experience with the solution.
- User Interest & Adoption, which reflects the level of user interest and adoption.
Based on these two dimensions, vendors are grouped into four categories:
- Customers’ Choice, vendors with above-average scores for user experience and adoption.
- Established, vendors with strong adoption levels, but whose user experience remains below average.
- Strong Performer, vendors with highly positive user experiences, but whose adoption has not yet reached a broader level.
- Aspiring, vendors that remain below average across both dimensions.
Through this approach, the Gartner report provides a perspective that can complement companies’ evaluation processes when considering Cloud HCM.
Mekari Talenta Is Once Again Included in Gartner Voice of the Customer
One consideration for Indonesian companies is how local HCM solutions compare with the various options available in the market.
In this context, Mekari Talenta was once again recognized in the Gartner Voice of the Customer report for the Cloud HCM Suites for 1,000+ Employee Enterprises category in 2025 as a Strong Performer.
Mekari Talenta was previously also included in the report for the same category in 2024.
This recognition places Mekari Talenta within an evaluation that uses user experience as one of its key perspectives.
For companies with more than 1,000 employees, this information can serve as an additional consideration when evaluating the various HCM solutions available.
After all, selecting HCM for a large-scale organization is not only about the number of features available. Companies also need to consider the experience a solution provides to its users, as well as the support provided by the vendor throughout implementation and service delivery.
Therefore, Gartner Voice of the Customer can serve as an additional reference alongside a company’s internal evaluation process.
Read More: A Guide to Choosing HCM Software for Enterprise Companies
Overall Experience Is an Important Part of HCM Evaluation
One of the dimensions used by Gartner is Overall Experience.
User experience is an important factor in HCM adoption because the platform is used to support various HR management needs.
In the Gartner report, this experience is associated with several aspects, including Capabilities and Support/Delivery.
Capabilities refers to the features and capabilities available within the solution. Meanwhile, Support/Delivery refers to implementation support and services provided by the vendor.
Both are important aspects for companies to consider.
HCM software should not only provide capabilities that meet an organization’s needs. Companies also need adequate support throughout the implementation and use of the solution.
This is particularly relevant for companies in Indonesia that face requirements related to tax, employment regulations, and data management.
Therefore, when evaluating HCM, companies can assess the overall user experience rather than simply comparing feature lists across vendors.
Mekari Talenta provides implementation services tailored to the needs of companies in Indonesia, including requirements related to local regulations.
This approach is one aspect companies can consider when looking for an HCM solution that is relevant to their operational needs in Indonesia.
User Interest & Adoption Provides Insight into User Response
In addition to Overall Experience, Gartner also uses the User Interest & Adoption dimension.
Overall, Gartner explains that User Interest and Adoption in the main chart is calculated based on three factors, each weighted one-third:
- Review volume
- User willingness to recommend
- Review market coverage across industries, company sizes, and regions
This perspective can help companies understand how a solution is received by its users.
In the Gartner report, Mekari Talenta received a very high level of willingness to recommend from its users.
This means that users who submitted reviews showed a high willingness to recommend Mekari Talenta to other companies.
For companies evaluating HCM solutions, user recommendations can provide additional insight into the experience of using a particular solution.
This differs from information that comes solely from vendors, as the perspective comes from users who have actually interacted with the solution.
By considering user experiences, companies can gain a broader perspective before selecting an HCM solution.
Read More: HRIS vs HRMS vs HCM: What’s the Difference & What to Consider?
User Experience Should Be Considered Alongside Local Requirements
Gartner recognition provides a perspective based on user experience, but Indonesian companies still need to consider local requirements when choosing an HCM solution.
HR management in Indonesia involves various regulations that companies need to comply with. These include:
- Compliance with the Manpower Law and Job Creation Law
- Data protection under the Personal Data Protection Law (UU PDP)
- Tax regulations
- BPJS Employment and Health
These requirements mean that companies need to ensure the HCM solution they choose aligns with the regulatory and operational context in Indonesia.
This is also important because HCM manages various types of employee-related data and processes.
As an HCM solution originating from Indonesia, Mekari Talenta has an advantage in understanding the needs of the local market.
Mekari Talenta actively follows regulations in Indonesia and ensures that its features are aligned with the needs of companies operating in the country.
This allows companies to consider two perspectives simultaneously: the user experience reflected in the Gartner evaluation and the solution’s relevance to local requirements.
Together, these perspectives can provide companies with a more comprehensive view when evaluating Cloud HCM.
Integration Is an Important Part of HCM Management
In addition to user experience and regulatory requirements, companies should also consider how their HCM solution can connect with other systems.
Within a business environment, HCM does not always operate independently. HR-related data and processes can be connected to other functions, such as finance, procurement, and payroll.
Therefore, integration capabilities are an important aspect to consider when evaluating HCM software.
Integration can help companies connect HR data with the needs of other business functions.
For example, integration can help:
- Consolidate HR data with financial reporting.
- Simplify payroll processes in accordance with tax regulations.
- Support more strategic workforce planning.
Mekari has built a SaaS product ecosystem that addresses various business needs.
Mekari Talenta can be used alongside other solutions within the Mekari ecosystem, such as Mekari Jurnal for accounting and Mekari Klikpajak for taxation.
Through this ecosystem, companies can connect their HR needs with other business functions.
For organizations with large employee populations, this type of integration is an aspect worth considering when building an HR management system.
What Does Gartner Recognition Mean for Indonesian Companies?
Mekari Talenta’s recognition as a Strong Performer in the 2025 Gartner Voice of the Customer provides an additional perspective for companies evaluating Cloud HCM solutions.
There are several aspects companies can take away from the report.
- User experience is an important part of HCM evaluation. Companies should look beyond features and consider how a solution is used and how users evaluate their experience.
- Willingness to recommend can serve as an indicator of user experience. Mekari Talenta’s high willingness to recommend reflects a positive response from the users who submitted reviews.
- Local requirements remain an important consideration for Indonesian companies. Gartner’s user experience perspective can serve as a reference, but companies should still ensure that the solution aligns with local regulations and operational requirements.
- Integration with other systems should be considered. HCM is part of a company’s broader technology ecosystem, so the ability to connect with financial, tax, payroll, and other systems can support more integrated data management.
By considering these aspects together, companies can take a more comprehensive approach to evaluating HCM solutions.
Mekari Talenta for Large-Scale HCM Needs
Choosing a Cloud HCM solution is a decision that requires a comprehensive understanding of an organization’s needs.
For companies with 1,000 or more employees, user experience, feature capabilities, implementation and service support, adoption, compliance with local regulations, and integration with other company systems are all important considerations.
In this context, Mekari Talenta’s recognition as a Strong Performer in the 2025 Gartner Voice of the Customer for Cloud HCM Suites for 1,000+ Employee Enterprises, following its inclusion in the 2024 report, provides an additional reference for Indonesian companies.
The high level of willingness to recommend from users also provides an important user perspective that can be considered during the evaluation process.
As an HCM solution originating from Indonesia, Mekari Talenta is also relevant to the needs of companies in the local market, including requirements related to employment regulations, data protection, taxation, and BPJS.
Combined with the Mekari SaaS ecosystem, which includes solutions such as Mekari Jurnal and Mekari Klikpajak, companies can consider their HR needs alongside other business functions.
Ultimately, Gartner Voice of the Customer is not the only basis for selecting an HCM solution. However, the report can serve as a source of user perspective to help companies understand how a solution is evaluated after implementation.
For Indonesian companies currently evaluating cloud-based HCM solutions, Gartner’s recognition of Mekari Talenta can be one consideration in the evaluation process.
Learn more about Mekari Talenta or try it for free by contacting our sales team today.
