TERMS AND CONDITIONS OF TALENTA PRODUCT USAGE

Last modified on: 4 June 2026

Thank you for your trust in using the Talenta product. By using any services and/or products provided by Sleekr Pte. Ltd. (“Sleekr”), You hereby, the company and/or business where You have given permission or authorization to represent You (“User”) agree to the Terms and Conditions of using Talenta’s products (“Product”) below and all terms, policies and other related documentation that are applied by Talenta from time to time (“Terms and Conditions”). These Terms and Conditions are an inseparable part of the Privacy Notice, and other provisions as available on the Product from time to time.

Sleekr may review and amend these Terms and Conditions from time to time at Sleekr’s sole discretion. The User acknowledges and agrees that the User is obliged to check these Terms and Conditions from time to time to find out the latest conditions or information regarding the terms of use of the Product provided by Sleekr. Continued use of the Product after any amendments shall constitute the User’s acceptance of the revised Terms and Conditions.

General Terms

General terms apply to all users who use Talenta. The User hereby agrees to be bound by and comply with these Terms and Conditions.

1. Definition

“Account” is an account in the application used by the User to access and use the Product.
“Personal Data” means data, whether true or not, about an individual who can be identified: (a) from that data; or (b) from that data and other information to which the organization has or is likely to have access.
“Information” in this case means all information, statements, ideas, or signs that contain values, meanings, and messages, whether any data, facts, or explanation that can be seen, heard or listened to that are provided in any forms in accordance with the development of information and communication technology.
“Intellectual Property Rights” means patents, simple patents, copyrights and other related rights, inventions and software code, moral rights, trademarks and service marks, business names, domain names, rights to product and packaging designs, rights to design, rights to computer software, rights to databases, rights to use, and protect the confidentiality of, confidential information (including technical skills and trade secrets) and all other intellectual property rights, in each case whether registered or unregistered and including all application and right to request and be granted, renewal or extension of, and right to claim priority, all rights and all similar or equivalent rights or forms of protection which exist or will exist now or in the future anywhere in the world.
“Confidential Information” means all information related to any information that has been or will be provided by any Party and its affiliates (“Disclosing Party”) to the other Party (“Receiving Party”) in relation to the implementation of this Terms and Conditions.
“Force Majeure” means a situation includes but not limited to earthquakes, typhoons, landslides, floods, fires, explosions, pandemic, natural disasters, wars, riots, terrorism, power struggles, sabotage, embargoes, strikes, drastic changes in politics/the economy, whether or not supported with a statement from the competent authority on the occurrence of such event, and the enactment of new laws and regulations that directly or indirectly affects the performance of this Terms and Conditions, which results in the inability to perform the obligations of the Parties under this Terms and Conditions.
“Active Period” is an active period of Account which User can access and use the Product as specified in the Sales Quote and/or Quotation Form.
“Grace Period” is 30 (thirty) calendar days after the Active Period ends.
“Sales Quote” or “Quotation Form” means a product quotation form that may be separately signed by the User and constitutes an integral part of these Terms and Conditions.
“Third-Party Partner” is a third party collaborating with Sleekr and/or its affiliates to provide services to the User and/or related employees.
“URD” is a User Requirement Document which is a document containing company policies from the User as well as User employee data that will be entered into the Product.
“Parties” means Sleekr and the User collectively. However, they are individually referred to as “Party”.
“Term” is the period from the Active Period to the end of the Grace Period or until terminated in accordance with these Terms and Conditions.
“Implementation” is a discussion related to product system settings in accordance with User company policies (Meeting Requirements), the process of entering User Data into Product (Setup/Migration), and Training (as defined below) conducted by Sleekr or its designated partner for User.
“Training” is Product usage training conducted by Sleekr or its designated partner aimed at User administrators.
“Additional Fees” are fees that must be paid by the User to Sleekr in the event that the User requires additional Training and/or additional Implementation.

2. Scope

Sleekr will provide the Product in the form of software and/or cloud-based human resources information system applications to be used by User, with package details as set forth in the Terms and Conditions and/or Sales Quote (as relevant).
Sleekr only provides the Product that User can use to manage their employment, Sleekr is not involved in managing User’s internal company policies and industrial relations between Users and their employees.
By agreeing to these Terms and Conditions, the User is subject to and legally bound to the guidelines for using the Product published and as may be amended from time to time by Sleekr, which guidelines constitute one unified document and are inseparable from these Terms and Conditions.

3. Package Details, Fees, and Payments

The User acknowledges, understands and agrees that the details of the Product package selected by the User are as stated in the Terms and Conditions and/or the Sales Quote (as relevant).
The User are obliged to comply with all the provisions set out in the Terms and Conditions and/or the Sales Quote, including provisions regarding fees for using the Product, payment terms, and other technical provisions as relevant. The Terms and Conditions and/or the Sales Quote is a separate document but is an integral part of these Terms and Conditions. If there is a conflict or difference in interpretation between the Terms and Conditions and the Sales Quote, the provisions in the Terms and Conditions will prevail.
These Terms and Conditions will continue to apply if the User agrees to extend the Active Period.

4. Specific Terms of Product Usage

User Account and Active Period

The User’s Active Period is auto-triggered and calculated from 30 (thirty) calendar days after the date of the first payment or full settlement (as applicable) is received by Sleekr, provided that the Sales Quote has been duly signed by an authorized representative of the User prior to activation, as will be stated in the Sales Quote.
The User are required to register by creating an Account in the Product application.
The User can access and use the features available on the Product during its Active Period.
In the event that the User wants to extend the Active Period, the User must give notification to Sleekr no later than 30 (thirty) calendar days before the Active Period ends.
During the Grace Period, User can still access the Product, but can only access the Account to download User’s data or reports.
The User acknowledges and agrees that the extension of the Active Period will incur a fee for the renewal of the Product and Sleekr reserves the right to determine the amount of the fee to be agreed upon by the User.

Package Upgrade

If the User intends to increase the Product Package taken, then the User must make a payment for the difference in fees for the latest package taken and the new price conditions will be binding on the User until the remaining Active Period. Package upgrade access will be granted once payment has been received completely and correctly by Sleekr.
Sleekr has the right to suspend or freeze User access to Accounts and Product if Users do not make payments according to the specified time. The account will be reopened if the payment has been received completely and correctly by Sleekr.
Each Party is responsible for taxes that must be paid in accordance with the provisions of the applicable laws and regulations.

Number of User Employees

The User acknowledges and agrees that the Usage Fee will still be binding on the User, even if the number of User’s employees using the Product is less than the Employee Limit (as stated in the Sales Quote).
If during the Active Period the User requires additional employees or upgrades to the Package, the User must notify Sleekr of the request at least 2 (two) business days before the desired time.
In the event that the number of User employees using the Product is greater than the Number of Employee Limit, then Sleekr will charge an Additional Fees and the User must make payments for the difference in the number of employees. The User acknowledges and agrees that the new price conditions will be binding on the User for the remainder of the Active Period.
Access to Product for increasing the number of employees and/or increasing Package will be provided by Sleekr no later than 1 (one) business day after the payment for increasing the number of employees and/or increasing Package is received by Sleekr.
To avoid doubts, the calculation of the number of User employees who use the Product will be calculated based on the number of active employees as reflected in the applicable Sales Quote, as may be updated from time to time upon mutual agreement of the parties.

Training and Implementation

Sleekr shall provide implementation and training to the User in connection with the use of the Product.
The User may request additional Training and/or Implementation subject to Additional Fees, which shall be separately agreed by the Parties and reflected in the applicable Sales Quote.
Training and Implementation shall be conducted subject to the following terms:
1. the Training and/or Implementation shall be conducted online by default; and
2. the Training and/or Implementation may only be provided after the User has paid the applicable Usage Fee and/or any additional fees as set out in the relevant Sales Quote.

Customization of Product Features

The User may request additional services in the form of feature customization or specific development of the Product from Sleekr (“Feature Customization”). The scope, specifications, timeline, and applicable additional fees for such Feature Customization shall be separately agreed upon by the Parties and reflected in the applicable Sales Quote.
Sleekr may collaborate with third parties, if necessary, in providing the Feature Customization services to the User.
To the extent necessary for the purpose of performing Feature Customization or any specific development of the Product as requested by the User, the User hereby instructs, authorizes, and grants consent to Sleekr and/or its affiliates to access the Product system used by the User. The User further instructs Sleekr and/or its affiliates to carry out any actions required in connection with such Feature Customization, including but not limited to performing maintenance, technical support, technical adjustments, and/or configuration of the Product system used by the User. Such access shall only be carried out to the extent strictly necessary for the Feature Customization and shall remain subject to applicable security and data protection standards. The User understands and agrees that Sleekr shall not be liable for any losses arising from incorrect inputs or instructions provided by the User, or from factors beyond Sleekr’s reasonable control.

5. User Statements, Warranties, and Restrictions

User hereby represents and warrants that The party agreeing to these Terms and Conditions is duly authorized to act on behalf of the User and is responsible for complying with and implementing all provisions set forth in these Terms and Conditions.

The User has obtained all of the necessary licenses regarding the implementation of the obligations under this Terms and Conditions.
There are no ongoing actions or lawsuits that may materially affect the User’s ability to perform its obligations under this Terms and Conditions and/or affect the validity of this Terms and Conditions.
The execution and implementation of this Terms and Conditions shall not violate or conflict with (i) the applicable laws (including laws and regulations in the anti-corruption sector); (ii) User’s articles of association or constitution; and (iii) agreements or capabilities that bind the User.
In carrying out the Terms and Conditions, the User does not offer, promise, approve or authorize any payment or award, either by directly or indirectly, goods or materials that have value (including, but not limited to gifts, entertainment, food, discounts or personal credit, or other benefits that is not paid at market value) that have a public or commercial bribery purpose or effect and the User will not take any action that will make the User or other party violate any provision in the anti-bribery and corruption regulations and laws that apply in Singapore (including the Prevention of Corruption Act 1960) or regulations and laws that prohibit any action that violates the law for the purpose of obtaining commercial business benefits.
In carrying out the Terms and Conditions, the User has complied with all applicable anti-money laundering laws and regulations and has published an anti-money laundering compliance policy as regulated by the applicable laws and regulations. The User further agrees to provide the necessary information for verification of compliance with applicable anti-money laundering regulations as reasonably requested by government authorities in accordance with its anti-money laundering compliance procedures.
The User guarantees to always comply with the terms of use, terms and conditions and privacy policies or notices applicable to each Product, both as regulated on the site and/or platform managed by Sleekr and/or its affiliates and/or any other third party that is relevant to the provision of the Product.
The User is fully responsible for all information, data, and/or content that is uploaded, inserted, disclosed by the User and/or any other party which is given access by the user when using the Product.
The User is required to maintain the confidentiality of the Account and not grant access to unauthorized parties to use the Product. Such confidentiality includes, but is not limited to, the User’s account username and/or password. In the event that there is a violation of the above provisions, whether intentional or not, then Sleekr has the right to terminate the User’s use of the Product before the end of the Term.

6. Indemnification and Limitation of Liability

Sleekr provides the Product on an “as is” and “as available” basis without any warranties of any kind. The User acknowledges that Sleekr makes no representations or warranties of any kind, whether express or implied, including but not limited to the following:
1. The use of Sleekr’s Product will always be timely, uninterrupted, or free from modifications, additions, reductions, transmissions, damage, loss, or transfers caused by any party acting intentionally and unlawfully or without authorization;
2. The Product will remain accessible and compatible for use with third-party devices or systems not provided or owned by Sleekr; and/or
3. The Product will always meet the User’s expectations or requirements.
If the User (and/or its affiliated company that uses the Product (as relevant)) suffers a real loss when using the Product during the Active Period which has been proven to be caused by direct error or negligence by Sleekr, then the User may submit a claim for compensation to Sleekr.
Under any circumstances, the limit for compensation that can be provided by Sleekr in connection with losses suffered by the User as referred to in letter (b) above is the maximum amount of the cost of using the Product that has been paid by the User to Sleekr (excluding applicable taxes) subject to the terms as follows:
1. The User is required to submit a request for compensation to Sleekr no later than 30 (thirty) calendar days after the loss occurs or since the User becomes aware of the loss that the User has experienced, whichever occurs first;
2. In the event that the User selects several types of Product and/or features where the User experiences real loss for only part of the Product or feature, then compensation will be given by considering the portion of the Usage Fee that has been paid to Sleekr for that part of the Product or feature only;
3. If the User uses the Product together with other User affiliates and real losses are only experienced by certain User affiliates, then Sleekr will only compensate the User for a maximum of the usage fee that has been paid as relevant for the related affiliate; and
4. The compensation payable by Sleekr shall be limited to the Usage Fee paid for the User’s (and/or its relevant affiliate’s) ongoing Active Period. However, if the User’s Active Period exceeds 12 (twelve) months, the compensation amount shall be limited to the Usage Fees for 12 (twelve) months.
Sleekr will determine the amount of compensation to be paid to User based on internal checks conducted through the Sleekr system. The compensation decision provided by Sleekr is final and binding, so that by receiving compensation from Sleekr, the User guarantees that there are no bills, costs, claims, demands or other obligations that arise or may arise, which can be billed by the User to Sleekr in connection with matters regulated in this Article.
Sleekr shall not be liable for any losses, claims, expenses, damages, liabilities or expenses arising from:
1. User’s violation of any provisions in these Terms and Conditions;
2. usage of the Product by parties who are unauthorized or granted access by the User unlawfully;
3. if there is a defect or liability caused by the User including modifications or add-ons made without the approval of Sleekr;
4. The Product is used together with any third party software or product where the User does not have sufficient rights from the third party vendor for such use;
5. use of the Product that is not carried out in accordance with the provisions of these Terms and Conditions and other technical provisions that apply to User, including but not limited to user guides; and/or
6. non-fulfillment of the requirements mentioned in letter b above.
To the maximum extent permitted by applicable law, Sleekr shall not be liable to User (or persons claiming rights derived from the rights of others) for any actual or anticipated loss of revenue, profits, contracts or business (whether directly or indirectly, loss of data, and/or any incidental, indirect or consequential loss, in any event arising based on or in connection with these Terms and Conditions, whether by contract, tort, unlawful act (including negligence), violation of duties under law or otherwise.

7. Intellectual Property Rights

These Terms and Conditions will not be considered as a transfer of any Intellectual Property Rights which are the property of each Party or its affiliates based on applicable laws and regulations.
Each Party will mutually release each other from any claims in the future for their respective Intellectual Property Rights including their use, as long as they are used in accordance with the provisions set out in the Terms and Conditions.
The Product used by the User shall constitute the Product that is created, developed and managed by Sleekr. By using the Product, the User is granted a limited, non-exclusive, non-transferable license, and has a certain time limit according to the Active Period on this Terms and Conditions. The grant by Sleekr to use the Product and the granting of the license will not transfer intellectual property rights or other rights attached to the Product owned by Sleekr to the User.
Sleekr can use and install the User’s logo and company name for commercial and marketing purposes, both on online media and on written print media (offline) used by Sleekr. These actions will be carried out reasonably and in good faith without the aim of misusing the User’s logo and company name.

8. Confidentiality

Confidential Information does not include the following information:
1. already known by the Receiving Party on the date of Confidential Information disclosed by the Disclosing Party and was not obtained or originated from the company, affiliated company or through other parties who has confidentiality obligations;
2. on the disclosing date, the Confidential Information has been known by public or become part of the public;
3. obtained by the Receiving Party itself from the third party who is entitled to disclose such Confidential Information at the time it is requested by the Receiving Party; and/or
4. has been developed by the Receiving Party prior to the disclosure date of the Confidential Information.
If the Confidential Information must be disclosed due to the provisions based on the applicable law or by the order or decision of the authorized government, the disclosure of Confidential Information must be informed to the Disclosing Party as soon as possible.
The obligation to maintain the confidentiality of Confidential Information as stated will remain in effect for 1 (one) year after the Sales Quote is terminated or expires.

9. Personal Data Protection

For the purpose of implementing these Terms and Conditions, the User shall be deemed the Personal Data Controller (“Controller”), who determines the purposes and exercises control over the processing of Personal Data. Sleekr shall be deemed the Personal Data Processor (“Processor”), who processes Personal Data based on the instructions of and on behalf of the Controller, in accordance with the applicable laws and regulations. The definitions of Controller and Processor shall refer to the definitions set out in the applicable laws and regulations concerning personal data protection.
The Controller hereby grants lawful consent and instructions to the Processor to:
1. Obtain, access, and store the Personal Data entered by the Controller, whether directly or indirectly, into the Product for the purpose of accessing and using the Product in an optimal manner;
2. Collect and receive Personal Data, whether directly or indirectly, including but not limited to employee Personal Data categories such as behavioral data, biographical data, contact data, geographic location data, non-biometric identification data, monitoring data, and other Personal Data when the Controller and/or the Controller’s employees access and use the Product;
3. Use unidentified Personal Data to optimize the Product, assist the Processor in understanding how the Controller uses the Product, assess the effectiveness of the Product, identify and resolve issues within the Product, and further develop the Product for the benefit of the Controller;
4. Delete any Personal Data uploaded by the Controller that is in violation of these Terms and Conditions or any applicable laws and regulations;
5. Disclose Personal Data to Third-Party Partners upon prior instruction from the Controller, where necessary to facilitate the use of the Product; and
6. Send service announcements, administrative messages, and other information to the Controller related to the use of the Product.
The Controller shall ensure that the Controller has obtained lawful and explicit consent from the Data Subject for:
1. The disclosure, processing, and storage of the Data Subject’s Personal Data by the Processor for the purpose of implementing and using the Product, whether the Personal Data is received directly by the Processor from the Controller or indirectly from the Controller through the Data Subject, in accordance with applicable laws and regulations;
2. The policies, systems, and operational measures for the protection of Personal Data, whether implemented by the Controller and/or the Processor; and
3. For the purpose of providing the Product, the Processor may act for and on behalf of the Controller to directly obtain Personal Data from the Data Subject.
The Controller shall inform the Data Subject of the purpose of processing their Personal Data before disclosing the Personal Data to the Processor.
The Controller shall notify the Processor of any inquiries, complaints, requests, and claims received from the Data Subject regarding the processing of their Personal Data. Such notification is intended to enable the Processor to assist the Controller in fulfilling its obligations towards the Data Subject. In this regard, the Controller is required to inform the Data Subject that any request from the Data Subject must be submitted through the Controller, as required and regulated under the applicable laws and regulations
To the extent that the Processor obtains Personal Data from the Controller when the Controller creates an account and uses all features within the Product in connection with the execution of the Terms of Use, the Controller hereby agrees and grants consent and authorization to the Processor to process such Personal Data exclusively for the purpose of implementing the Terms of Use. Furthermore, the signing and acceptance of the Terms of Use shall be deemed a valid and explicit consent and instruction from the Controller to the Processor to carry out the processing of Personal Data.
Sleekr, as the Processor, and any Third-Party Partner, as the sub-processor, shall process Personal Data solely for the purpose of providing the Product, and only to the extent necessary for the provision of the Product, in accordance with the Terms of Use and applicable laws and regulations.
Sleekr, as the Processor, shall not disclose Personal Data to any Third-Party Partner acting as a sub-processor, except:
1. When it is necessary to execute the Terms of Use and provide the Product, and prior sufficient written consent has been obtained from the User as the Controller; or
2. When required by applicable and relevant laws and regulations, provided that the User as the Controller is notified within a reasonable period.
Sleekr, as the Processor, shall take all reasonable measures in accordance with applicable laws to maintain the confidentiality of all Personal Data and Confidential Information obtained from the Controller.
The Controller has read, understood, and agreed to all privacy notices regarding the processing of Personal Data applicable to Sleekr and its affiliates, as stated on the following Mekari’s website.

10. System Security

The User agrees to not carry out the following:

utilizing the Product or any feature thereof for any other purpose other than to implement this Terms and Conditions;
disclosing, selling, sharing, giving contents, information, features or any other service that are available in the Product without written approval from Sleekr;
conducting intervention against or disrupting any servers, network, feature, or platform available in the Product; and
reproducing or carrying out efforts to extract the source code from any software or other related system that is provided by Sleekr.

11. Governing Law and Dispute Resolution

These Terms and Conditions will be governed and interpreted in accordance with the laws of Singapore.
All disputes arising between the Parties related to the implementation and interpretation of this Terms and Conditions will be settled amicably, within 30 (thirty) calendar days since the dispute is informed to the other Party.
Prior to directly contacting other Party to settle the issue or dispute, the Parties agree to not announce, make writings or copies on online media and offline media that may put the other Party in recessive circumstances.
If no agreement is reached within the time period specified in letter b of this Article, the Parties agree to resolve the dispute referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (“SIAC”) in accordance with the Arbitration Rules of the Singapore International Arbitration Centre (“SIAC Rules”) for the time being in force, which rules are deemed to be incorporated by reference to this clause. The seat of the arbitration shall be Singapore. The Tribunal shall consist of 1 (one) arbitrator. The language of the arbitration shall be English.
While the dispute is still under the settlement, the Parties remain obliged to perform their respective obligations that must be fulfilled in accordance with these Terms and Conditions and/or Sales Quote (as relevant).

12. Force Majeure

In the occurrence of a Force Majeure event, which results in the inability to perform the obligations of the Parties under this Terms and Conditions:

The Party affected by the Force Majeure shall notify the other Party in writing at the latest 5 working days and shall use its best effort to restore its ability within the shortest time possible and keep the other Party informed regarding its plan to anticipate and mitigate the effects caused by the Force Majeure.
If the Force Majeure event prevents or delays the performance of the provisions of this Agreement for 30 calendar days, the Parties must communicate to anticipate and mitigate the effects caused by such event. If a consensus is reached, then this Agreement may be postponed and modified or terminated with a mutual consent between the Parties, provided that all rights and obligations of each Party that arises prior to the occurrence of the Force Majeure, are still mandatory to be performed by each Party.
If the Terms and Conditions cannot be performed due to a Force Majeure, all consequences arising from the non-performance of this Terms and Conditions shall be the responsibility of each Party and a Party cannot file a claim against the other Party for the non-performance of the Terms and Conditions and the Party whom affected by Force Majeure shall not be deemed has violated or breached this Terms and Conditions. Each Party affected by the Force Majeure event must give a written report to the other Party on its inability to fulfill the obligations set out in this Terms and Conditions as a result of the above matters.

13. Termination

These Terms and Conditions apply as long as the User uses the Product.
The Parties agree that the Term of Product usage may be terminated early by either Party only in the following circumstances:
1. The User provides written notice to Sleekr at least 30 (thirty) calendar days in advance;
2. Either Party commits a material breach of the terms and conditions of this Agreement;
3. An order issued by a governmental or monetary institution or based on a court order;
4. Either Party is dissolved or liquidated, whether voluntarily or by court and/or government order;
5. Either Party is declared bankrupt or delays the fulfillment of debt obligations that affect the performance of this Agreement; and/or
6. Sleekr’s policy is implemented in accordance with applicable laws and regulations.
In the event of a material breach as referred to in point (ii) paragraph (2) of this Article proven to be committed by the User, Sleekr shall have the right to terminate the Term of Product Usage without providing any compensation, while remaining subject to Article 15 letter f of these Terms and Conditions.
In the situations referred to in point (ii), (iii), (iv), (v), and (vi) of paragraph 2 above, termination may be effected immediately upon written notice from one Party to the other Party.
In the event of early termination of the cooperation for the provision of the Product:
1. Any payments already made by the User to Sleekr shall be non-refundable; and
2. The User shall be obligated to pay the entire Usage Fees as stipulated in these Terms and Conditions or any separate documents related to the use of the Product, whether such Usage Fees have been invoiced or not, which must be settled within 30 (thirty) calendar days from the date of the termination notice.
Any termination of the Product usage will not affect the existing rights and obligations of each Party which have arisen before the date of termination of the Term. The Parties agree to settle all pending rights and obligations no later than 30 (thirty) calendar days after the effective termination period.
If the Terms and Conditions is terminated by the User but is due to a proven violation of this Terms and Conditions by Sleekr, then the User:
1. Can request compensation as regulated in this Terms and Conditions; and
2. The provisions in letter e point (ii) of this Article are no longer valid.

14. Service Level & Product Support Center

Support Center Operational Hour

Working Hour: 10:00 – 19:00 SGT
Working Day: Monday – Friday (except holiday)

Support Center Commitment: Support Channel

Live Chat: account.mekari.com Monday – Friday 10:00 – 19:00 SGT
Email: support-hr@mekari.com Monday – Friday 10:00 – 19:00 SGT
Notes: Every message received outside working hour will be processed on working hour in the next working day

Support Center Commitment: Response Time

Severity Level	Definition	Response Time
Critical	Application / all application features cannot be accessed by all User	< 3 hours
High	Payroll related bugs including components and blockers for Payroll processing (occurs within payroll period) Other bugs (including reports) affecting payroll calculation and occurs within payroll period Not a core bug that happened near a company’s cycle and affected their performance review	< 3 hours
Middle	Bug which is unrelated to payroll, leave and reimburse Report-related bug except payroll report	< 24 hours
Low	Aesthetic/accessory-related bug Bug that is not in the core service and is not urgent (not near the payroll cycle)	< 24 hours

15. Others

Assignment. Neither Party may assign any rights and obligations that arise from the implementation of this Terms and Conditions to any other third party without written approval from the other Party.
Entirety. This Terms and Conditions contains all agreements between the Parties and supersedes all previous agreements related to the matters of this Terms and Conditions, and all agreements whether made in writing or verbally regarding matters as agreed under this Terms and Conditions.
Waiver. No delay or failure by any Party at any time to implement or carry out every right or provision under this Terms and Conditions that will be deemed as waiver thereof, unless made in writing.
Severability. If any provision or part of a provision of this Terms and Conditions is invalid, void, unenforceable or illegal due to any applicable law, the invalidity of such provision shall not annul all the requirements and provisions under this Terms and Conditions. The Parties agree that the remaining provisions of this Terms and Conditions shall continue in full force and effect and the Parties will endeavor to amend any invalid, void, unenforceable or illegal provision to be in accordance with the applicable laws in Singapore.
Problem Resolution. If the Product used by the User suffers any interruption, cannot be accessed, and/or cannot be used, therefore Sleekr will resolve such issues according to the SLA (service level agreement) as attached or mentioned in these Terms and Conditions.
Access Freeze. The User understand and agrees that based on the sole discretion of Sleekr, Sleekr has the right to terminate, revoke and/or refuse access to the Product, partially or completely and temporarily or permanently, with/without prior notification, if the following events are suspected: (i) The User does not fulfill the payment conditions as stipulated in this Terms and Conditions, (ii) there are indications of fraud, data theft, fraud, does not fulfill one or all of this Terms and Conditions and/or applicable laws and regulations or other causes, so that therefore any losses arising from these actions are not the responsibility of Sleekr, and Sleekr is not obliged in any case to provide any compensation to the User for this matter.
Affiliates. The User hereby states that User has obtained all relevant approvals, permissions, licenses and/or authorities from the User’s respective Affiliate who use the Product (if any) to represent the Affiliate in accepting this Terms and Conditions and the User guarantees that all relevant Affiliate understands and agrees to the provisions in this Terms and Conditions as if the Affiliate is a party to this Terms and Conditions. The User hereby releases Sleekr from all demands and/or claims that may and/or will be submitted by the Affiliate in connection with the implementation of this Terms and Conditions.
Fees Usage Conversion. Any payment of any fees received by Sleekr from the User based on this Terms and Conditions may only be used for the purpose that has been stated against such fees. In any conditions, the User may not convert the usage, from certain fee type to other fee type.
Service Improvements. Sleekr reserves the right to modify, adjust, or enhance the User’s Product as part of quality improvements or performance optimization, with prior notice to the User. The User agrees that any changes, modifications, or adjustments shall take effect on the date specified in the notice provided by Sleekr to the User.
Electronic Signature. The User acknowledges and agrees that by clicking ‘I Accept’, ‘Sign Up’, or any other similar mechanism, the User is providing its electronic signature and consent to be legally bound by these Terms and Conditions in accordance with the Electronic Transactions Act (Chapter 88).